Returns Policy

30-DAY RETURNS: You may return your purchase for a full refund (less shipping charges) within 30 days of ship date. All items must be in brand new condition, unwashed, and returned in the original packaging with SKU number labels still attached in order to receive a full refund. Hostess Reward items, discontinued items and items purchased with credits are not eligible for return. Items purchased off a Stylist rack are final sale and not eligible for a return.

60-DAY EXCHANGES: You may exchange your items within 60 days of ship date. All items must be in brand new condition, unwashed and returned in the original packaging with SKU number labels still attached in order to qualify for an exchange. Hostess items, discontinued items and items purchased with credits are eligible for exchange for an item of equal or lesser value. If exchanging for an item of greater value, the difference in price will be due at time of exchange. Items purchased off a Stylist rack are final sale and not eligible for an exchange.

TO REQUEST A REFUND OR EXCHANGE: Complete the return form on the back of the packing slip that came with your item(s). Fill in all information, including the reason for your return and if you'd like to receive an exchange or refund. Contact your Stylist if you need advice on the selection of a new size or a different item.

If you don't have a form you can download a return and exchange form by clicking here .

You should expect your return or exchange to take 7-10 business days to be processed, upon receipt of your returned items in our Warehouse.

If you have a damaged item contact our Support department via phone 650.525.4141 or via email support@rubyribbon.com immediately for help.



Shipping Information

OUR SHIPPING PROMISE: At Ruby Ribbon, great customer service is our No. 1 priority! We take pride in the quality of our products and service; this would include getting your order to you in a timely manner. We will make every attempt to deliver your package within 3-10 business days after it ships from our warehouse.

SHIPPING PRICES: If your order is over $150 before taxes, shipping is on us! If your order is under $150 your shipping pricing goes as follows:

Shipment Type Service Cost
Ship to the Hostess Ground Shipping $5.95
Ground Shipping

(APO/FPO Addresses)

$6.95
Direct to you Ground Shipping $7.95
Ground Shipping

(APO/FPO Addresses)

$12.95
Express Two day

Shipping

$24.95

**Direct to you (Express 2 day Shipping) is not available for Alaska and Hawaii.

**Ship to the Hostess/With Party means that once the Hostess places her order the orders that are placed against the party will all ship together and be delivered to the Hostess’ address.

**Ship Now/Direct to Customer means that once the order is placed it will be processed and off to the warehouse.

SHIPPING RESTRICTIONS: For packages that are “Ship to Hostess” at this time we do not offer express options. We currently only offer ground shipping for this option.

For “Direct to you” Express Shipping orders must be placed by 9 AM PT the same day, if an order is placed outside of this time the package will ship the next business day.

At this time Ruby Ribbon is only able to send ship within the United States. We do not support shipping to U.S colonies, including Guam, Puerto Rico, American Samoa, and US Virgin Islands.

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