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Careers

About Ruby Ribbon

Ruby Ribbon is a fast-growing social selling fashion company that held its first sales event in 2012. The company is well funded and backed by top-tier venture capitalists Trinity Ventures and Mohr Davidow Ventures.

The unique product line includes shapewear, wardrobe staples such as t-shirts, leggings and skirts with shapewear built in, and fashion items. The Wall Street Journal dubbed the company’s products as a “combination of Spanx function with Lululemon style.”

The products are sold exclusively through a national network of independent personal stylists who conduct “pop-up” events in venues including living rooms, offices and salons and sell online through personal websites. Stylists use the latest in social media and technology to build their businesses and increase their sales footprint while drawing inspiration from Ruby Ribbon’s core beliefs: entrepreneurship, friendship and camaraderie.

Consumer response to our products and their shopping experience is strong resulting in accelerated growth. Our average trunk show sales are one of highest in the direct selling industry, providing a lucrative earning opportunity for our growing base of stylists.

Our Values:

  • Team. We value working together.
  • Confidence. We strive to enable the confidence of every team member.
  • Growth. We embrace personal development.
  • Time. We respect each others' time.
  • Results. We believe in tangible, measurable progress that enriches our community.

Ruby Ribbon – our gems:
Courage – Heart – Truth – Integrity

Open Positions

Director – Digital Tools and Product Management

This position will drive the vision for all digital tools that enhance the success of our sales representatives – The Independent Stylists – as they seek to acquire and serve customers. This includes creation of the roadmap for the company’s website (and shopping cart); evaluation of outside tools, particularly sales tools, and vendors; and the creation of applications of social media that enhance the company’s mission, brand, and product opportunities. The successful candidate will be an “internal change agent” visualizing how social and digital methods can recreate the most essential business-driving actions happening face to face.

Role & Responsibilities

  • Work with the management team and throughout the organization to gather, develop, and filter strategic ideas as well as tactical plans that will delight our stylists and customers.
  • Define the product strategy and program management plan for Ruby Ribbon which includes evaluation of social media platforms and their ability to drive activity with our stylist base. Be the catalyst for the translation of analog experiences into digital experiences.
  • Develop an understanding of target markets and evolving trends within direct sales to drive our website and technical products. This includes coordination and execution of market research programs with Marketing and Sales Operations, along with developing business cases to support new product ideas.
  • Understand, articulate and improve upon the stylist and customer user experience.
  • Prioritize features and scope; make appropriate trade-offs weighing benefits with the best use of Ruby Ribbon’s resources.
  • Build strong cross-functional partnerships with remote engineering teams, marketing and sales. Collaborate with multiple teams to guide projects through development.
  • Define successful metrics and track, analyze and report on key performance indicators

Desired Skills and Experience

  • A proven ability to match social media platforms to audiences and opportunities. An ability to translate “in person” business drivers to their digital counterparts.
  • 4+ years of hands on product management experience applied to commerce and business development. Able to translate desired outcomes to engineers and technical audiences.
  • Expert in the product development process, including prioritizing features, writing product requirements, and working with external agencies to see through to completion.
  • Ecommerce experience is required. Direct Selling knowledge is a big plus.
  • Ability to balance tactical and strategic needs.
  • Ability to use customer research as a tool to understand market dynamics, recognize and identify trends, and drive the development of our digital roadmap.
  • Technical credibility demonstrated through work experience and education
  • Analytics driven approach
  • Excellent verbal, written, and interpersonal communication skills. Ability to articulate technology and product positioning to internal, customer, and prospect business and technical audiences.
  • Ability to manage multiple projects, set priorities, and meet deadlines in a fast paced environment.
  • Strong problem solving and analytical skills and the ability to execute at the tactical level.
  • MBA Preferred

Assistant Systems and Ecommerce Manager

Ruby Ribbon is seeking an Assistant Systems and Ecommerce Manager to join its growing technology department. In this role you will work across a spectrum of systems as the key partner helping internal and external users troubleshoot issues and opportunities. You will also oversee our ecommerce platform as it relates to introducing and sunsetting products and SKUs, and managing pricing and discounts.

Responsibilities

  • E-Commerce system management
  • Production support: the liaison between Customer service, Marketing and Sales operations and Technology
  • Technology vendor management
  • Tracking and communicating project and issue status

Requirements

  • Two to five years experience in a production support, web producer, site operations, or project manager role
  • E-Commerce experience is a must (Magento, Hybris or other packaged or home grown e-Commerce solutions)
  • Ability to work with both local and remote development teams
  • Ability to manage multiple work streams
  • Very comfortable working in a startup environment
  • Ability to work individually and within a team setting

Bonus Skills

  • IT skills
  • SQL experience

Benefits

The position offers a competitive salary; stock options, health insurance, and staff clothing discount allowance. This is an excellent role for someone looking to: broaden their experience; play a key role in the systems supporting a growing company; have ownership over functions.

Senior Accountant

Ruby Ribbon is looking for an experienced Senior Accountant to support the Finance Director and VP of Finance. We are seeking a team player who can work well in a fast-paced, ever-changing environment.

Responsibilities include but are not limited to:

The Senior Accountant will have an active role in analyzing accounts, booking the close and supervising the staff accountant.

  • P&L, Balance Sheet and Cash Flow reporting – create and update financial statements every month. Review and analyze statements for any anomalies. Maintain detailed backup details. Follow-up with appropriate parties to insure posting into the correct chart of accounts.
  • Accounts Payable - Insure all invoices are approved, accurately coded, entered, and paid in a timely matter. Follow-up with all department heads to insure all invoices have been approved on schedule. Check all new vendors to ensure W-9 on file before processing any checks. Keep A/P files organized and up to date. Follow up with vendors and employees with any discrepancies on invoices and/or expense reports.
  • Monthly Close & Maintain Schedules - Fixed Assets, Prepaid, Depreciation, Inventory valuation and others. Ensure all monthly journal entries are recorded properly.
  • Credit Card Merchant Statements –Reconcile with sales orders, record discount charges, dispute any chargebacks and discrepancies.
  • Sales & Commissions – Using commission software, generate and reconcile monthly stylist commissions. Book monthly accruals into QuickBooks, manage ACH deposits of commissions. Ensure commissions are always issued on time and accurately.
  • Banking – Monitor accounts for sufficient funds. Make transfers as needed. Initiate wire transfers and follow up on approvals. Initiate ACH and follow up on missing account information. Reconcile monthly statements.
  • Taxes - Using Avalara Tax Software, register and file sales tax in all states with Nexus. Assist with Troubleshooting sales tax calculation issues on sales order system. Assist CPA with compilation of information for Federal & State Income Taxes.
  • Insurance – Manage Policy Renewals and Certificate request.
  • Payroll – Ensure an accurate and timely submission of payroll information. Maintain and update payroll records for approved changes. Maintain vacation, sick, and bonus accrual schedules.
  • Business License / Government Compliance – Manage applications for all business licenses and government compliance requirements.
  • 1099s - Issue annual 1099s. Maintain contractor agreement binders. Ensure receipt of W-9 before issuing any payments.
  • Inventory – Maintain inventory item list and update cost. Reconcile inventory with reports from order entry system and 3PL reports monthly.
  • Assist in preparing board presentations, financial presentations, analysis, and other projects requested by senior management.
  • Develop and implement policies and procedures with emphasis on internal controls.

Position Requirements

  • Bachelor’s degree in Accounting/Business/Finance with deep knowledge of GAAP.
  • Proven work experience in the Accounting function; start-up and retail (inventory) experience a huge plus.
  • Experience with supporting or leading a financial audit process strongly preferred.
  • Strong computer skills, especially Microsoft Office. Advanced proficiency in Excel required.
  • Ability to pick up responsibilities quickly and work with limited direction.
  • Strong organizational skills and superior attention to detail.
  • Exposure and proficiency with accounting software required; QuickBooks experience preferred.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills - able to work effectively as a team member.

Inventory Coordinator

Job Description

Your primary job responsibility is to manage and communicate daily inventory needs to the Product, Customer Service & Finance teams.

Responsibilities

  • Run daily reports related to inventory, sales, shipments, short orders and receipts.
  • Manage Daily Product alerts, coordinating with customer service & the product team. Communicate when necessary on FB boards.
  • Track all POs, including inputting new POs to our internal PO tracker, and updating weekly changes.
  • Use internal software systems to update inventory availability.
  • Manage inventory levels of business supplies in the distribution center. Place reorders when necessary.
  • Manage the daily short orders report with the distribution center, communicating actions required on orders.
  • Manage back orders process, including tracking back orders in Excel and working with Customer Service to communicate information to Stylists.
  • Create SKUs and manage POs in Quickbooks.

Requirements

  • You are comfortable in Excel (including advance functions like pivot tables) and using various reporting systems (Zen Desk, Quickbooks, internal back office system).
  • You have an undergraduate degree and have spent 2-3 years working in inventory management.
  • Having some accounting understanding is helpful, but not critical.
  • You are extraordinarily focused on the details - and while you work quickly, you do not work carelessly.
  • You love to get in the weeds with data, but can also take a step back and think critically about what the data is telling us.
  • You have great written and verbal communication skills.
  • You are comfortable communicating with senior management.

If you would like to apply for this position please email a cover letter and your resume to jobs@rubyribbon.com . Any resumes received without cover letters will not be considered.

Support Representative

Job Description

We are seeking a "superhero" at answering questions, solving problems, and making people happy. In this role you will be part of a company that is changing lives and providing career flexibility. You will be trained and will become an expert on our fashion forward shapewear, stylist business tools and order entry. You will be part of building a national brand and will share the excitement of a fast growing fashion company.

Responsibilities

  • Deliver superior service and provide support needed to ensure 100% stylist and customer satisfaction via email, phone and office visits.
  • Be an expert on our procedures, order entry system, promotions and products so that you can resolve any stylist or customer issue.
  • Develop a strong rapport with the stylist base.
  • Assist in troubleshooting technical issues for stylists and customers.
  • Track and ensure orders are delivered within Ruby Ribbon's delivery standards.
  • Thoroughly document issues and resolutions in Zendesk ticketing system.
  • Participate in initiatives to continually improve our support offering.
  • Respond to all support contacts within 1 business day.
  • Comfortable using online or outside resources to solve and troubleshoot issues.
  • Process new orders and returns/exchanges.
  • Work on special projects as needed.

Qualifications

  • College Degree preferred.
  • 2+ years of customer service experience in corporate setting required.
  • Bilingual in Spanish strongly preferred.
  • Ability to manage multiple priorities simultaneously with little direction.
  • Experience using Gmail, Google documents and all Microsoft programs.
  • Mac user preferred with basic knowledge all computer systems.
  • Minimum 1 year of experience in a fast past office environment, preferably start-up environment.
  • Excellent verbal communications skills.
  • Excellent written communication skills. Able to compose detailed and positive emails quickly with high level of accuracy.
  • Experience using e-commerce order entry systems or equivalent. Knowledge of Zendesk, Basecamp, and Highrise is a plus.
  • Strong computer, smart phone and Internet browser skills.
  • Be available between 8am to 6pm and occasional nights and weekends (including Sundays).

Personal Characteristics

  • Ability to stay calm under pressure and in stressful situations.
  • High sense of urgency.
  • Attention to detail, listening to customer needs and management with clear execution.
  • Flexibility.
  • Time management skills and ability to prioritize.
  • Organization and planning skills. Loves to take notes!
  • Patience.
  • Ability to make sound judgment calls and exudes confidence in the decision.
  • No task or project is above or below you.
  • Courteous and professional manner.
  • Understanding of the big picture and a team player.

If you would like to apply for this position please email a cover letter and your resume to jobs@rubyribbon.com . Any resumes received without cover letters will not be considered.

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